Force majeure on the part of Thermae Palace Hotel exists in case the execution of the agreement is fully or partially, whether temporarily or not, prevented by circumstances outside of the control of Thermae Palace Hotel, including but not limited to the threat of war, staff strikes, blockades, fire, floods and other disruptions or events.
From September 2016 on the hotel cannot guarantee your reservation, because of the European Survey Procedure for the hotel building and the site. If your reservation cannot be honoured the customer will be warned as soon as possible and the deposit will be paid back at once. Furthermore the hotel does not owe any compensation or cost to the customer even if the reservation is only cancelled on the day of arrival.
The parties acknowledge to the extent necessary that the execution of the customer’s payment obligations can never become impossible, and that, in accordance with common law, the customer will therefore never be able to invoke force majeure in order to release himself from those obligations. In order to avoid any misunderstanding, this also applies to any appeal to the Covid-19 pandemic and the ensuing consequences (including government measures in this regard) as a form of force majeure; these circumstances will therefore also not be able to lead to the liberation of the customer and, if necessary, will not entitle the customer to a refund.