Privacy Statement

Thermae Palace Hotel guarantees your privacy

Collected data

The personal data that You voluntarily fill in on this website are handled by Thermae Palace Hotel. This privacy statement accords with the General Data Protection Regulation. We reserve the right to update this privacy statement periodically. The most recent version will be published on this page.

Personal identification details (such as name, address, mobile phone number, gender, date and place of birth, telephone and fax number, email address) are provided to us either by You Yourself or are collected through the use of cookies. You accept that Thermae Palace Hotel makes use of cookies.

Cookies are small information files that are automatically saved on the hard disc of Your computer in order to facilitate the access to the site and make the navigation easier, faster and more efficient, and in order to individualise this site according to Your personal preferences. Cookies cannot be read by a website other than the one that produced them. The configuration of most browsers allows You to accept or to reject cookies as well as to indicate whenever a cookie is used. The rejection of the use of cookies can adversely affect the optimum functioning of the website.

Use of personal data

For (the booking of) an overnight stay in our hotel or for renting one of our conference rooms, the hotel requires your name, address, place of residence, telephone number, date of arrival and departure and your payment details. We can receive these data from third parties with whom you have completed the booking process. We may request additional personal data from you such as your nationality or guest preferences, to enable us to supply you with our products and/or services. We only process health-related data subject to your consent, to enable us to improve our service to you, for example by offering disabled access. In addition, we are required by law to check your identity. We will do this on the spot, in the hotel, according to the identity document you present. We will not make a copy of this document. This data will only be used internally and will not be shared with other organisations, for commercial purposes. To enable us to provide you with offers that interest you, we collect commercially relevant information about people, such as demographic data. We can collect information about you from third parties including information from our partners and social media sites, according to your data sharing settings on those websites. Thermae Palace Hotel has a presence on various social media, such as Facebook. We can use your personal data when you use functions on these websites and/or apps, such as when you ‘like’ something on Facebook. We can obtain your personal data via our social media in question whenever you use a function of this kind.

Your personal data can be used by Thermae Palace Hotel for the following purposes:

a. in order to keep You informed of updates of this website,
b. in order to keep You informed of our commercial activities and product promotions, services, events, etc.

Except in the following circumstances, we do not share your personal data with businesses, organisations and individuals outside the Thermae Palace Hotel.

Performance of an agreement

We are permitted to provide your personal data to a third party if this is necessary for us to meet our contractual obligations to you. This includes the processing of your reservation. If necessary for payment for the reservation.

With your consent

With your consent, we can provide your personal data to other parties. Such consent is only valid if you are clear about what you are consenting to and what the consequences of that consent will be.

For external processing

We provide personal data to our partners so they can process these data for us based on our instructions and in accordance with our privacy policy and other applicable confidentiality and security measures. Our partners include our IT suppliers and the manager of the CRM system.

For legal reasons

We share personal data if we believe we are required to disclose that data to comply with applicable laws and regulations, legal proceedings, or requests from government agencies.

Statutory obligation

We will provide your personal data if we are required to do so by law. That might be the case, for example, if the police request data from us in the context of a fraud investigation. Finally, the municipal authorities can also ask us to provide data to check the tourist tax return. Thermae Palace Hotel enters into agreements with the recipients of your personal data to ensure that the personal data are handled confidentially, and adequately secured.

Retention period

We do not keep your personal data any longer than necessary, unless the law requires us to keep your personal data for a longer period of time. Our basic principle is that we keep personal data only as long as necessary to enable us to supply you with our products and/or services. After this goal is achieved, we will delete your personal data to the extent possible.
Thermae Palace Hotel also processes personal data of its employees, in the framework of the contract of employment and on the basis of statutory obligations. For information about the processing of personal data of employees, you are referred to the staff manual of the entity where you are employed.

Thermae Palace Hotel may use the gathered information for new purposes that have not yet been foreseen within the present privacy policy. In that case we will contact You prior to using Your details for these new purposes, in order to keep You informed of changes to our privacy policy and in order to offer You the opportunity to change or erase Your personal details.

You can request us to delete your personal data from our systems in one or more of the following cases:

– the personal data are no longer necessary for the purposes for which we processed them;
– you withdraw your permission for (further) processing and there is no longer any reason for processing;
– you assert an objection stating reasons and there are no compelling reasons to not honour your objection;
– the personal data have been unlawfully processed by us;
– we are required to delete your personal data according to a statutory obligation;
– we collected your data via mobile telephony or Internet services.

Thermae Palace Hotel will never pass on or sell the collected data to third parties. If You no longer wish to receive announcements from Thermae Palace Hotel regarding commercial actions or promotions, please contact us by email: Your details will then be erased from our database, free of charge.

Inspection and correction of our database

You have the right to inspect and correct Your personal data. Please contact us by email via if You wish to inspect, erase or alter certain data. If need be You may also demand that incorrect, incomplete or irrelevant data are corrected.

You may object at any time to the processing of personal data that relates to you. That is particularly true when it comes to profiles we have created based on your personal data. We will cease processing your data after we receive your objection, unless we have compelling, justified interests in continuing processing that outweigh your interests, rights, and freedoms.

If we process your personal data for direct marketing purposes, you can object to such processing at any time, upon which we will immediately cease that processing.


Although we manage this website with considerable care and attention, it is possible that the site contains incorrect information. Restotel NV cannot be held liable for technical or editorial errors occurring in this website, or for any consequential losses suffered as a result of the use or temporary non-availability of this website or links to third-party websites.

Commission for the Protection of Privacy

If You think that this website is not in conformity with the privacy policy herein specified or with the applicable legislation please contact the Commission for the Protection of Privacy, Waterloolaan 115, 1000 Brussels,