Privacy Statement

Use of personal data

For (the booking of) an overnight stay in our hotel or for renting one of our conference rooms, the hotel requires your name, address, place of residence, telephone number, date of arrival and departure and your payment details. We can receive these data from third parties with whom you have completed the booking process. We may request additional personal data from you such as your nationality or guest preferences, to enable us to supply you with our products and/or services. We only process health-related data subject to your consent, to enable us to improve our service to you, for example by offering disabled access. In addition, we are required by law to check your identity. We will do this on the spot, in the hotel, according to the identity document you present. We will not make a copy of this document. This data will only be used internally and will not be shared with other organisations, for commercial purposes. To enable us to provide you with offers that interest you, we collect commercially relevant information about people, such as demographic data. We can collect information about you from third parties including information from our partners and social media sites, according to your data sharing settings on those websites. Thermae Palace Hotel has a presence on various social media, such as Facebook. We can use your personal data when you use functions on these websites and/or apps, such as when you ‘like’ something on Facebook. We can obtain your personal data via our social media in question whenever you use a function of this kind.

Your personal data can be used by Thermae Palace Hotel for the following purposes:

a. in order to keep You informed of updates of this website,
b. in order to keep You informed of our commercial activities and product promotions, services, events, etc.

Except in the following circumstances, we do not share your personal data with businesses, organisations and individuals outside the Thermae Palace Hotel.

Performance of an agreement

We are permitted to provide your personal data to a third party if this is necessary for us to meet our contractual obligations to you. This includes the processing of your reservation. If necessary for payment for the reservation.

With your consent

With your consent, we can provide your personal data to other parties. Such consent is only valid if you are clear about what you are consenting to and what the consequences of that consent will be.

For external processing

We provide personal data to our partners so they can process these data for us based on our instructions and in accordance with our privacy policy and other applicable confidentiality and security measures. Our partners include our IT suppliers and the manager of the CRM system.

For legal reasons

We share personal data if we believe we are required to disclose that data to comply with applicable laws and regulations, legal proceedings, or requests from government agencies.

Statutory obligation

We will provide your personal data if we are required to do so by law. That might be the case, for example, if the police request data from us in the context of a fraud investigation. Finally, the municipal authorities can also ask us to provide data to check the tourist tax return. Thermae Palace Hotel enters into agreements with the recipients of your personal data to ensure that the personal data are handled confidentially, and adequately secured.